Frequently Asked Questions (FAQ)

What’s your cancellation policy?

I understand that sometimes circumstances mean that you may need to alter or cancel your appointment. Unfortunately when appointments are cancelled or altered with little notice I cannot fill the space that I had pre allocated for you. Due to this my cancellation policy is as follows

More than 48 hours notice – No charge

24-48 hours notice- 50% charge of appointment cost

Less than 24 hours notice – Full payment of service.

Will I need a skin test?

Certain treatments do require a skin allergy test approximately 48 hours before the treatment will take place. This applies to any new clients or clients that haven’t visited in 6 months or longer. I always recommend booking in for a colour consultation so we can discuss your ideas and expectations and carry out the Skin Allergy test in one short appointment.

But I've coloured my hair numerous times before; I know I'm not allergic to colour!

Yes this may be the case albeit there is a small chance you may be allergic to an ingredient in the colour brand I use.

It is also very important that I carry out skin tests for my client's safety as well as my own piece of mind.

What methods of payment do you accept?

I accept cash, and all major credit/debit cards apart from American Express.

Unfortunately I am unable to accept cheques.